Last updated: 9 September, 2026
Privacy Policy
At Timan IT Consultancy (“Timan”, “we”, “us” or “our”), we respect your privacy and are committed to protecting and responsibly handling personal information. This Privacy Policy explains how we collect, use, disclose, store, protect and manage personal information when you visit our website, contact us, enquire about our services, become a client, use our software or technology services, interact with our digital marketing activities, or otherwise communicate with us.
Timan IT Consultancy is an Australian digital marketing, software development and technology company providing solutions to businesses and organisations. Our services may include digital marketing, social media marketing, paid advertising, performance marketing, search engine optimisation, Google management, graphic design, UI/UX design, video and creative services, website development, web application development, software development, CRM and ERP solutions, IT support, cybersecurity consulting, endpoint security, vulnerability assessment and penetration testing, website maintenance, technology consulting and other related digital and technology services.
This Privacy Policy applies to information collected through our website, digital platforms, software applications, marketing activities, communications, client engagements and other interactions with Timan. We aim to manage personal information in accordance with applicable Australian privacy laws and, where applicable, the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
Personal Information We Collect
The type of personal information we collect depends on how you interact with Timan and the services you use. Personal information may include information that identifies you or from which you can reasonably be identified.
When you contact us or enquire about our services, we may collect your name, business name, position or job title, email address, telephone number, business address, location and other contact information that you voluntarily provide.
When you become a client or engage our services, we may collect information relating to your business, website, marketing requirements, project requirements, advertising objectives, technology requirements, account information, communications, service preferences and other information reasonably necessary to provide our services.
Where relevant to our business relationship, we may also collect billing information, invoices, transaction records, subscription information and payment-related information. Where payments are processed through third-party payment providers, payment information may be collected and processed directly by those providers in accordance with their own privacy policies.
When you use our website, online systems or software services, we may automatically collect certain technical information, including your IP address, browser type, device information, operating system, approximate location, pages viewed, website interactions, referring website, date and time of access, cookies, advertising identifiers and other information relating to your interaction with our digital platforms.
We may also retain information contained in emails, telephone communications, contact forms, social media communications, support requests, online meetings, project communications, feedback and complaints.
How We Collect Information
We may collect personal information directly from you when you complete a form, request a quote or proposal, contact us by email or telephone, communicate with us through social media, subscribe to communications, purchase or enquire about our services, become a client, use our website or software, participate in an event or promotion, provide feedback, or otherwise communicate with Timan.
We may also collect information from third parties where reasonably necessary and permitted by applicable law. This may include information obtained from clients, client representatives, business partners, referral partners, publicly available sources, business directories, social media platforms, advertising platforms, analytics providers, technology providers and other service providers.
Where reasonably practicable, we will collect personal information directly from the individual to whom it relates.
Information Provided by Our Clients
As part of our digital marketing, website development, software development, CRM, ERP, analytics, IT and technology services, our clients may provide Timan with personal information relating to their customers, employees, suppliers, website users or other individuals.
In these circumstances, Timan may process personal information on behalf of the relevant client. The client may remain responsible for determining why the information is collected and how it is intended to be used.
Where we process personal information on behalf of a client, we will generally handle that information only as reasonably necessary to provide the contracted services, maintain or support the relevant system, comply with the client’s instructions or agreement, protect the security of the service, or comply with applicable law.
If you believe that a Timan client has provided your personal information to us, you may contact that client regarding the original collection or purpose for which your information was provided.
How We Use Personal Information
We may use personal information for purposes reasonably connected with our business activities and the services we provide. This includes responding to enquiries, communicating with prospective and existing clients, preparing quotations and proposals, providing digital marketing and advertising services, developing and maintaining websites and software, managing projects, providing IT and cybersecurity services, providing customer and technical support, administering accounts, processing payments, issuing invoices, managing subscriptions, improving our products and services, analysing website and campaign performance, maintaining the security of our systems, preventing fraud or misuse, resolving complaints and disputes, protecting our legal rights and complying with legal or regulatory obligations.
We may also use information to understand how customers and website visitors interact with our services so that we can improve our website, software, marketing strategies, customer experience and business operations.
Digital Marketing, Advertising and Analytics
As a digital marketing company, Timan may use advertising, analytics and marketing technology platforms to promote our own services and to provide marketing services to our clients.
Depending on the relevant service, we may work with platforms such as Google, Meta, LinkedIn, TikTok and other advertising, analytics, CRM and marketing technology providers. These platforms may use cookies, pixels, tags, APIs, conversion tracking technologies and similar technologies to collect or process information relating to website visits, advertising interactions, conversions and campaign performance.
Where Timan manages digital advertising campaigns for a client, personal information may be processed in accordance with the client’s instructions, applicable agreements and the requirements of the relevant advertising or technology platform.
Third-party platforms may collect and process information independently of Timan. Their handling of personal information is governed by their own privacy policies and terms.
Cookies and Similar Technologies
Our website and online services may use cookies, pixels, tags, web beacons and other similar technologies. These technologies help us understand website traffic, analyse visitor behaviour, improve functionality, remember preferences, measure marketing performance, understand advertising conversions, improve user experience and maintain website security.
You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of our website.
Direct Marketing and Communications
Timan may use your personal information to communicate with you about enquiries, projects, services, business updates, promotions, events, new products, technology solutions and other information that may reasonably be relevant to you.
We will conduct direct marketing in accordance with applicable laws. Where required, you may opt out of receiving marketing communications by using the unsubscribe function included in our electronic communications or by contacting us directly.
Opting out of marketing communications will not prevent us from sending communications that are necessary to provide an existing service, manage an account, respond to an enquiry, fulfil a contractual obligation or comply with the law.
Software, Websites and Technology Services
Timan develops and manages websites, applications, software systems, CRM platforms, business systems, databases and other technology solutions for clients. These systems may process personal information depending on the functionality configured by the client.
The information processed through these systems may include customer information, contact details, account information, enquiries, user information, transaction information, website activity and other information entered into or generated by the relevant system.
Where Timan processes such information on behalf of a client, we will generally process it only to provide, maintain, secure, troubleshoot or improve the relevant service, or as otherwise authorised by the client or required by law.
Clients are responsible for ensuring that personal information provided to Timan has been collected and may be used, disclosed or processed lawfully.
Artificial Intelligence and Automated Technologies
Timan may use artificial intelligence, machine-learning systems, automation tools and other emerging technologies as part of our internal operations and service delivery.
These technologies may assist with software development, testing, content creation, marketing analysis, reporting, research, customer support, workflow automation, data analysis and other business functions.
Where third-party AI or automated technology providers are used, we will take reasonable steps to ensure that personal information is handled appropriately and consistently with applicable laws, contractual obligations and our security practices.
We will take reasonable precautions when using AI systems with confidential or personal information and will not knowingly provide sensitive personal information to an AI provider where doing so would be inconsistent with applicable law, our contractual obligations or our privacy practices.
Where automated systems are used to make decisions that are subject to specific legal requirements, we will take reasonable steps to comply with those requirements.
Disclosure of Personal Information
Timan does not sell personal information.
We may disclose personal information where reasonably necessary to operate our business, provide our services, fulfil contractual obligations, manage client projects, maintain our technology systems, provide customer support, process payments, conduct marketing and analytics activities, protect our systems or comply with legal obligations.
Personal information may therefore be disclosed to employees, authorised team members, contractors, software developers, hosting providers, cloud service providers, IT providers, cybersecurity providers, CRM providers, analytics providers, advertising platforms, marketing technology providers, payment processors, accounting providers, professional advisers, legal advisers, insurers, government authorities, regulators and other service providers engaged to assist us in operating our business.
We will only disclose personal information where the disclosure is reasonably necessary for the relevant purpose, authorised by you, required by law or otherwise permitted under applicable law.
Overseas Processing and Service Providers
Some of the technology, hosting, cloud, analytics, advertising, software, AI and other service providers we use may be located outside Australia or may store or process information overseas.
As a result, personal information may be processed or stored in Australia or other countries in which our service providers operate. The countries involved may change as our technology providers and business operations develop.
Where applicable, we will take reasonable steps to ensure that overseas disclosures and processing are handled consistently with our privacy obligations.
Security of Personal Information
Timan takes reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the nature of the information and services involved, we may use access controls, authentication, role-based permissions, password protection, encryption where appropriate, secure cloud services, network security controls, system monitoring, backups, security updates, internal procedures and other technical and organisational security measures.
Despite these measures, no internet transmission, computer system, software platform or electronic storage environment can be guaranteed to be completely secure. You acknowledge that information transmitted electronically may involve risks beyond our reasonable control.
Data Breaches and Security Incidents
If Timan becomes aware of a suspected or actual data breach involving personal information, we will take reasonable steps to contain, investigate and remediate the incident.
Where applicable, we will comply with the requirements of the Notifiable Data Breaches scheme under Australian law, including notifying affected individuals and the Office of the Australian Information Commissioner where notification is legally required.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, managing contractual relationships, resolving disputes, meeting legal and accounting requirements, protecting our legal rights and complying with applicable obligations.
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where reasonably practicable.
Information may remain temporarily within system backups or archives until those systems are securely overwritten or deleted in accordance with applicable retention practices.
Accuracy of Personal Information
Timan takes reasonable steps to ensure that personal information we collect, use or disclose is accurate, complete and up to date where necessary for the relevant purpose.
If your personal information changes, or if you believe that information we hold about you is inaccurate or incomplete, you may contact us and request that the information be corrected.
Access to Personal Information
You may request access to personal information that Timan holds about you, subject to applicable legal exceptions.
When processing an access request, we may need to verify your identity to ensure that personal information is not disclosed to an unauthorised person.
We will consider and respond to access requests within a reasonable period. In circumstances where we are legally permitted or required to refuse access, we will generally provide an explanation of the reason for our decision and any available alternatives where appropriate.
Correction of Personal Information
If you believe that personal information held by Timan is inaccurate, incomplete, outdated or misleading, you may request that we correct the information.
We will take reasonable steps to correct personal information where appropriate. If we do not agree that information requires correction, we will explain our position and any rights or options available to you under applicable law.
Anonymity and Pseudonymity
Where reasonably practicable, you may interact with Timan anonymously or using a pseudonym.
However, this may not be possible where we need to identify you to provide a service, process a transaction, maintain security, investigate an issue, comply with legal obligations or otherwise perform a function that reasonably requires identification.
Third-Party Websites
Our website, applications, communications and marketing materials may contain links to websites, applications or services operated by third parties.
These third parties operate independently from Timan and may have their own privacy policies, terms and information-handling practices.
Timan is not responsible for the privacy practices, security or content of third-party websites or services. We recommend reviewing the privacy policy of any third-party service before providing personal information.
Social Media
When you interact with Timan through social media platforms, the relevant platform may collect and process information about you in accordance with its own privacy policy.
Timan may receive information from social media platforms when you interact with our accounts, advertisements, content or messages. We may use that information to respond to enquiries, provide services, manage communications and conduct marketing activities.
Testimonials and Marketing Content
From time to time, Timan may receive testimonials, reviews, photographs, videos, business names, logos or other content from clients or individuals for marketing or promotional purposes.
Where required, we will obtain appropriate permission before publicly identifying an individual or using their personal information for promotional purposes.
Recruitment and Employment
If you apply for employment, contract work, an internship or another opportunity with Timan, we may collect information contained in your application, resume, employment history, qualifications, skills, references, work rights information, interview information and other information reasonably necessary for recruitment.
Recruitment information will be used to assess applications, communicate with applicants and manage recruitment processes.
Employee information may be subject to separate policies and legal requirements.
Children’s Privacy
Our services are primarily intended for businesses and adults. We do not knowingly seek to collect personal information from children where such information is not reasonably necessary for our services.
If you believe that a child has provided personal information to Timan in circumstances where it should not have been collected, please contact us so that we can assess the matter and take appropriate action.
Business Transactions
If Timan becomes involved in a merger, acquisition, restructuring, sale of assets, financing, investment, partnership or other business transaction, personal information may be transferred or disclosed where reasonably necessary for the transaction and permitted by applicable law.
Where appropriate, reasonable measures will be taken to protect personal information involved in such transactions.
Legal Requirements
Timan may collect, use or disclose personal information where reasonably necessary to comply with applicable laws, court orders, regulatory requirements or lawful requests from government authorities or law enforcement agencies.
We may also use or disclose information where reasonably necessary to prevent fraud, investigate security incidents, protect our property and systems, establish or defend legal claims, resolve disputes or protect the safety of individuals.
Privacy Complaints
If you believe that Timan has mishandled your personal information or has not complied with applicable privacy requirements, you may contact us and make a privacy complaint.
We will review your complaint, investigate the circumstances where appropriate and provide a response within a reasonable period.
If you are not satisfied with our response, and where applicable, you may contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.
Changes to This Privacy Policy
Timan may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations, information-handling practices, third-party providers or applicable laws.
Any updated version will be published on our website. The “Last Updated” date at the beginning of this Privacy Policy indicates when the policy was most recently revised.
Contact Us
If you have a question about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, you can contact Timan IT Consultancy through our website or Contact Us page.
Timan IT Consultancy
Website: https://timan.com.au/
When contacting us about personal information, please provide sufficient information for us to understand and respond to your request. We may need to verify your identity before processing certain requests.
Our Commitment to Privacy
Timan IT Consultancy recognises that privacy, confidentiality and information security are particularly important for a company operating in the digital marketing, software and technology industries.
We are committed to handling personal information responsibly, collecting only information that is reasonably necessary for our business and services, using information for legitimate purposes, maintaining reasonable security measures, being transparent about our information-handling practices, respecting applicable privacy rights and continuously reviewing our privacy and security practices as our business, technology and legal obligations evolve.
This Privacy Policy was last updated on 9 September 2026.